Message from the President/CEO
Dear Friends,
The banking industry has undergone significant changes in recent years. Many community-focused institutions have closed or merged with larger, out-of-state banks, leading to a loss of personal relationships and community ties. Tellers once knew their customers and their families by name, showing genuine concern for their welfare.
Today, larger banks and FinTech companies are working to depersonalize the banking experience, making it difficult to get personal assistance without first navigating complex automated systems. Even if you do need to go into a branch, you may have to make an appointment just to meet with an actual person. While technology can improve many aspects of our lives, it cannot replace personal interaction and communication. Many of the larger acquiring institutions tell you that they put the customer first or tell you emphatically what they stand for, but does it really feel that way when you walk through the door or call on the phone? If it doesn’t, it is time to experience a difference.
At Sharon Bank, we balance technology with personal interactions. We fully staff our branches to ensure customers feel welcomed and valued. Because we work hard to earn your business, we do not take it for granted. Our core principles—Community, Accessibility, Dedication, Respect, Integrity, and Value—have guided us since our founding in 1873. These principles are not slogans that came out of some high-paid focus group; they have been the foundation of our commitment to our customers for the past 152 years. These principles were born out of working with our customers and neighbors through the most difficult times, helping to realize their best times and embracing the fighting spirit of the Greater Delaware Valley.
As President and CEO of Sharon Bank, I place a high priority on the importance of personal relationships with our customers and our team members. While we are constantly facing change and challenges, our commitment to our community and customers remains consistent and unwavering. We invite you to visit our branches and experience the difference. We are your neighbors and community members, and we want to know you or know you better to help you achieve your goals. Despite industry changes, we remain dedicated to serving all our customers across the Greater Delaware Valley community. “We’ve Been Here and We’re Still Here.”
Visit us today and discover the Sharon Bank difference. We look forward to meeting you and helping you achieve your financial goals.
Bill Mattern
President/CEO
